Zoom Removals

Very friendly and professional when making a booking over the phone. Gave them a list of all our furniture as well as warning them that we were moving from a 3rd floor unit to another 3rd floor unit and asking if we should get a 3rd mover. They said 2 should be fine and picked the size of the truck. On the morning of the move, they turned up 4 hours late. Apparently the first truck broke down and the 2nd got stuck in traffic. I had to phone 3 times to find all this out though. The 2 guys who turned up were nice enough and were careful with our stuff - hardly any damage, except to one tv cabinet drawer, but they spent the whole day complaining that the job was too big for 2 men and the truck was too small. Even after telling them that their company chose the size of the truck and the number if men, they still kept complaining to me. The quote I got over the phone said there would be a stair charge of about $80 which I said was fine but they ended up charging me $250. After 9 hours of moving and having to deal with their complaints all day I just paid them so they'd leave. I then emailed the company who said they'd investigate the matter and get back to me in 1 - 3 days. Over 2 weeks later I finally heard back and they offered me "compensation" to take down any bad reviews. I wonder how many negative reviews have been removed for money..

Move size: 2 Bedroom Home Service cost: $1150

On Friday 10th of July I used Zoom Removals for quite a complicated removal which entailed several different stops for pickup/drop off. First was pickup from their storage facility , deliver and pickup from my place, another Pick up from another property and deliver everything to my new property (total 4 stops)

The guys that did my job, Tom and Raph were on time, courteous and worked non stop like machines. As soon as I saw them loading my belongings I knew that my items were in safe hands. I have used several different companies over the years but I can honestly say that this move was the best I have had by far. The whole job was completed within 5 hours and I can't thank Zoom enough.

Move size: 1 Bedroom Home Service cost: $100

We booked Zoom Removals and told them all the items to be collected. They sent a truck which was way to big to turn into the driveway on a rural property. That removalist advised the office of the size truck to send the next day. That truck did not fit either. On the 3rd day they sent 2 trucks which cost double my original quote but I had no choice as we had to be out of the property. The movers left their rubbish at our gate when they left and also left rubbish in street after they dropped off. David spent the whole time asking me for money and he had not even finished the job. Our BBQ is broken and quite a few items in the boxes are also broken!! Most of the movers were very friendly however we were really disappointed in the communication from the office and that it took 3 days to get the job done. I would never recommend Zoom and wish I had never booked them to do our moving job

Move size: 3 Bedroom Home Service cost: $4500